Safety Rules & Policies

Last Updated: February 28, 2026  •  Your Safety is Non-Negotiable

🚨 EMERGENCY HELPLINE — 24/7: Call +91 7507958364 immediately in any emergency. Also dial 112 (National Emergency) or 100 (Police) if needed.

1. Our Safety Commitment

At Baste Tour and Travel, safety is not a feature — it is our foundation. Under the direct supervision of proprietor Somnath Baste, every ride, every vehicle, and every driver is held to the highest safety standards as mandated by Indian law and our own internal protocols which exceed legal requirements.

2. Passenger Safety Rules

2.1 Mandatory Rules for All Passengers

2.2 Prohibited Actions by Passengers

ℹ️ If a passenger violates these rules: The driver has the right to end the ride at the nearest safe location. No refund will be provided, and the incident will be reported to the client's corporate HR (for corporate contracts).

3. Vehicle Safety Standards

3.1 Pre-Ride Checklist (Every Vehicle, Every Day)

3.2 Monthly Vehicle Inspection

4. Speed & Driving Safety Rules

5. Women's Safety Protocol

🛡️ Dedicated Women's Safety Program: Our women's safety protocols go significantly beyond legal requirements. These are mandatory, non-negotiable procedures.

5.1 For Night Shift Rides (10PM — 6AM) with Women Passengers

  1. Pre-Ride: Driver details (name, photo, vehicle number, phone) sent to passenger and their registered emergency contact via SMS/WhatsApp
  2. Pickup Confirmation: Control room calls the passenger to confirm safe boarding and verify driver identity
  3. Auto-Share: Ride details (route, ETA, live tracking link) auto-shared with passenger's family
  4. Mid-Ride Check-In: Control room makes a mandatory check-in call during the ride
  5. Route Monitoring: GPS route monitored in real-time — any deviation triggers an immediate alert to control room and passenger
  6. Drop Confirmation: Control room calls the passenger after drop to confirm safe arrival
  7. Post-Ride: Passenger can rate the ride and report any concerns

5.2 Silent Panic / SOS System

5.3 Driver Rules for Women Passenger Rides

6. Emergency Procedures

6.1 In Case of Accident

  1. Driver immediately ensures passenger safety and calls emergency services (112)
  2. First-aid administered from vehicle's first-aid kit
  3. Control room notified — backup vehicle dispatched
  4. Emergency contacts of all passengers notified
  5. Incident report filed within 24 hours
  6. Full cooperation with police and insurance investigation
  7. Company takes full responsibility for medical assistance (insurance covers all passengers)

6.2 In Case of Vehicle Breakdown

  1. Driver pulls over safely, activates hazard lights, places warning triangle
  2. Control room notified immediately
  3. Replacement vehicle dispatched within 30-60 minutes (city) / ASAP (highway)
  4. Passenger kept informed of replacement ETA
  5. No additional charge for breakdown-related delays

6.3 In Case of Harassment or Safety Threat

  1. Passenger should immediately call +91 7507958364 (24/7)
  2. Or text "SOS" on WhatsApp to the same number
  3. Or dial 112 (National Emergency Number)
  4. Or dial 1091 (Women's Helpline)
  5. Our control room will coordinate with police and ensure passenger safety
  6. The driver will be immediately suspended pending investigation
  7. Full cooperation provided to police authorities

7. Zero Tolerance Policies

🚫 The following result in IMMEDIATE action — no warnings, no second chances:

8. Dashcam & Monitoring Policy

9. Insurance Coverage

10. Reporting Safety Concerns

We encourage all passengers to report any safety concern, no matter how minor:

Ref: Motor Vehicles Act, 1988 (Sections 184, 185, 194B) | Maharashtra Motor Vehicles Rules | IPC Sections 279, 304A, 354 | NDPS Act, 1985 | Consumer Protection Act, 2019